Terms of Service

Last Updated: December 1, 2024
Legal Compliance User Protection Transparent Terms

Important Legal Notice

By accessing or using ChatBot Pro services, you agree to be bound by these Terms of Service. Please read them carefully as they contain important information about your legal rights, responsibilities, and obligations.

1. Acceptance of Terms

By accessing, registering for, or using ChatBot Pro ("Service"), you accept and agree to be bound by the terms and conditions of this Agreement. If you are entering into this Agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these terms.

2. Description of Service

ChatBot Pro provides AI-powered messaging automation services across multiple platforms. Our comprehensive service includes:

Core Features

  • AI-powered conversation handling
  • Multi-platform message management
  • Visual conversation flow builder
  • Advanced analytics and reporting

Supported Platforms

  • WhatsApp Business API
  • Telegram Bot API
  • Facebook Messenger
  • SMS via Twilio

3. User Accounts

When you create an account with ChatBot Pro, you must provide accurate, complete, and current information. You are solely responsible for:

  • Account Security: Maintaining the confidentiality and security of your account credentials
  • Account Activity: All activities that occur under your account and API credentials
  • Platform Credentials: Securely managing API keys and platform access tokens
  • Security Breaches: Promptly notifying us of any unauthorized access or security breaches
  • Compliance: Ensuring all account usage complies with applicable laws and platform policies

4. Subscription and Payments

Billing Information

  • • All fees are exclusive of applicable taxes, duties, and levies
  • • Subscriptions automatically renew on their billing cycle
  • • You may cancel anytime through your account dashboard
  • • We offer a 14-day free trial for new users
  • Payment Terms: All subscriptions are billed in advance on a monthly or annual basis
  • Automatic Renewal: Subscriptions automatically renew unless cancelled at least 24 hours before the renewal date
  • Free Trial: 14-day free trial available for new users; no credit card required for trial
  • Refund Policy: Refunds are provided at our discretion; no refunds for partial months
  • Price Changes: We may change subscription fees with 30 days' notice
  • Tax Responsibility: You are responsible for all applicable taxes based on your location

5. Acceptable Use

You agree not to use the Service for any purpose that is unlawful or prohibited by these Terms. Prohibited activities include:

Illegal Activities

Any illegal purpose or activity

Spam & Abuse

Spamming, harassment, or abusive behavior

Platform Violations

Violating platform terms of service

Consent Violations

Automated messaging without proper consent

List Purchasing

Bulk messaging to purchased contact lists

Service Abuse

Overloading systems or attempting to circumvent limits

6. Platform Compliance

You are solely responsible for complying with all platform-specific terms, policies, and regulations:

WhatsApp

  • • WhatsApp Business Policy
  • • WhatsApp Commerce Policy
  • • Message template approval

Telegram

  • • Bot Terms of Service
  • • Privacy Policy compliance
  • • API usage limits

Messenger

  • • Platform Terms
  • • Community Standards
  • • Messenger policies

SMS

  • • TCPA compliance (US)
  • • CASL compliance (Canada)
  • • Carrier requirements

7. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of ChatBot Pro and its licensors. Our intellectual property includes:

  • Software, algorithms, and AI models powering the Service
  • User interface designs, graphics, and visual elements
  • Documentation, knowledge base, and training materials
  • Brand names, logos, and trademarks
  • Analytics data and aggregated usage patterns

8. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason including:

  • Violation of these Terms of Service
  • Conduct that we believe is harmful to other users, us, or third parties
  • Non-payment of subscription fees
  • Requests by law enforcement or government agencies
  • Unexpected technical or security issues

Upon termination, your right to use the Service will immediately cease. We may permanently delete your data 30 days after termination, except as required by law.

9. Limitation of Liability

Important Limitation: To the maximum extent permitted by law, in no event shall ChatBot Pro, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages.

This includes, without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

  • Your access to or use of or inability to access or use the Service
  • Any conduct or content of any third party on the Service
  • Any content obtained from the Service
  • Unauthorized access, use, or alteration of your transmissions or content

10. Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including but not limited to:

  • Implied warranties of merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Course of performance or usage of trade

11. Governing Law

These Terms shall be governed and construed in accordance with the laws of the United States, without regard to its conflict of law provisions.

12. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect.

We will notify you of significant changes through:

  • Email notification to account administrators
  • Prominent notices within the Service dashboard
  • Updates to this Terms of Service page

13. Contact Information

If you have any questions about these Terms of Service, please contact our legal team:

Legal Department

  • legal@chatbot-pro.shop
  • Response within 3 business days
  • Legal document requests

General Inquiries

  • support@chatbot-pro.shop
  • https://chatbot-pro.shop/contact
  • Live chat support available

This Terms of Service agreement was last updated on December 1, 2024 and is effective immediately.